Frequently asked questions: getting started

New to Noryo? Here are the answers to the most common questions to start with confidence.

How do I create my account?

Sign up with Apple, Google, or an email address and password. Only one method is linked to an account, the one chosen at registration. A guest mode is also available to test the app before deciding.

Is Noryo free?

Yes, the Free plan lets you get started. The Premium and Ultra plans unlock more accounts, analyses, and features. A free trial is available on iPhone. Details and pricing are in the Subscription screen of the app.

Are my banking details secure?

Yes. The connection is made via open banking in read-only mode: Noryo reads your transactions to display them but can never make a payment or transfer. Your banking credentials are never entered in Noryo, your data is encrypted and hosted in Europe, and is never sold.

Should I use the web or the mobile app?

Both share your account and data. The web is comfortable for analyzing and exporting on a large screen; the iPhone and iPad app follows you everywhere with document scanning, widgets, and notifications. You can use one, the other, or both.

How many banks can I connect?

This depends on your plan. The Free plan allows you to connect one account, and higher plans allow more. Joint and business accounts are possible. Details are in the Subscription screen of the app.

My transactions don't appear right away, is this normal?

Yes. The first synchronization may take a little longer. After that, Noryo updates automatically several times a day, and you can start a manual synchronization at any time.

Can I change the language or currency?

Yes. In your preferences, you choose the display language (French or English), your display currency, and the light or dark theme. These settings apply to both the web and mobile.

How can I get help if I'm stuck?

You can consult the help center, ask your question to the Nory assistant, or contact us via the contact form. Providing your support ID speeds up the processing of your request.

Contact usA question still unanswered? Write to us.