I no longer have access to my email address

Losing access to your inbox does not lock you out. Noryo lets you replace this sign-in method with a new address, provided you prove the account is really yours. Here is how.

Recovery in three steps

The process always follows the same order. You do not just reset a password: you <strong>replace</strong> the lost factor with a new one.

1. <strong>Identify</strong>: enter the old email address (or phone number) linked to the account.
2. <strong>Prove</strong> it is really you, using one of the methods below.
3. <strong>Replace</strong> the lost factor with your new email address.

Proving it is you

Depending on what is set up on your account, several methods are available:

• a <strong>backup code</strong>, generated ahead of time and single-use;
• <strong>approval from another device</strong> already signed in to the account: a request is sent to it, and your approval signs a proof with the device's secure key. A device that has been revoked, lost, or whose key was removed cannot approve;
• a <strong>passkey</strong>, which authenticates you directly;
• your <strong>password</strong>, only if the account has no other strong method.

On a device already linked to your account, Face ID (or the Noryo Code as a fallback) unlocks that device's key: it is a presence layer added to owning the device, never a proof on its own. On an unknown device, Face ID grants no recovery access.

If no automatic method works

As a last resort, you can open an <strong>exceptional recovery request</strong>. It never grants access automatically: it opens a case, verified by your <strong>trusted contacts</strong> (agreement from 2 of them) and subject to a <strong>mandatory 72-hour security delay</strong>.

The account holder is notified as soon as the request is opened and gets a "This wasn't me" link that freezes it permanently. Support has no magic button: no one can bypass these checks.