Account recovery
Regain access to your account safely: lost email or phone, backup codes, approving from another device, passkeys, and exceptional recovery.
12 articles
- Using a passkey to recover your accountYour passkey is a strong method: it authenticates you directly and lets you replace the email or phone number you have lost.
- How long can an exceptional recovery take?Exceptional recovery opens a case checked by your trusted contacts, with an incompressible 72-hour security delay.
- What happens after an account recovery?After a successful recovery, all your sessions are signed out, the old factor stops working, and you receive a security notification.
- How to re-secure my account after recoveryAfter a successful recovery, see what Noryo secured automatically and the few steps to put your account back on safe footing.
- Spotting a phishing attempt: what Noryo will never ask forNoryo will never ask for your password or your codes. Here is how to spot a phishing attempt and why your account stays protected.
- I no longer have access to my email addressRegain access to your account by replacing, in three steps, the email address you can no longer reach.
- How to approve a recovery from another deviceUse a device already signed in to your account to prove it is really you and recover access securely.
- I've lost access to my phone numberRegain access to your account by proving your identity, then replacing the phone number you can no longer use.
- What is an exceptional recovery?Exceptional recovery is the ultimate last resort: it never opens your account automatically, it opens a case verified by your trusted contacts and bound by a 72-hour delay.
- I do not have a backup codeA backup code is only one way to prove your identity: if you do not have one, Noryo offers the other methods available on your account.
- I no longer have access to my email or my phone numberEven without access to your email or phone number, you can recover your account by proving your identity and then replacing the lost factor.
- Why Face ID / Code Noryo may be requestedWhy Noryo sometimes asks for Face ID or your Code Noryo, what it checks, and why it protects your account.