What happens after an account recovery?
After a successful recovery, all your sessions are signed out, the old factor stops working, and you receive a security notification.
Account recovery replaces the factor you lost, for example a new email address or a new phone number. It is not just resetting a password. Once the recovery succeeds, your account automatically applies several security measures. Here is what happens.
What changes right away
- All your open sessions are signed out. You need to sign back in with your new factor.
- Your old email or phone number can no longer be used to sign in or to identify you.
- A security event is logged and a notification is sent to you.
This full sign-out makes sure no device stays connected with an old access. It is a safeguard, not an error.
Noryo will never ask for your password, a code received by SMS or email, or a backup code, whether by email, phone, chat, or message. Codes are only entered inside the Noryo app, and support will never ask you for one.
If you did not start this recovery
You are notified for every recovery, which is exactly what the notification is for. If a request is started without your consent, act immediately from the app. For an exceptional recovery, you are alerted as soon as the case is opened, and a "This wasn't me" link permanently freezes the request. No one, not even support, can bypass these checks.