Using a passkey to recover your account
Your passkey is a strong method: it authenticates you directly and lets you replace the email or phone number you have lost.
No longer have access to the email or phone number linked to your account? If you saved a passkey, you have a strong way to regain control. A passkey authenticates you directly and lets you replace the factor you have lost, rather than just resetting a password.
Recovering with your passkey
Recovery always happens in three steps. Your passkey comes in at the proof step.
- Identify: enter the old email or phone number of the account to recover.
- Prove it's you: authenticate with your passkey.
- Replace the lost factor: set a new email or a new phone number.
No passkey on hand? This is not a dead end. Other strong methods remain available depending on your account: a backup code, or approval from another device already signed in.
After a successful recovery
- All open sessions are signed out: you sign back in with your new factor.
- A security event is logged and a notification is sent to you.
- The old email or phone number can no longer be used to sign in or to identify you.
Noryo will never ask you for your password, a code received by SMS or email, or a backup code, whether by email, phone, chat, or message. Codes are only entered inside the Noryo app. Support will never ask you for a code or a password.