Fix a display issue

An element that displays incorrectly, an empty chart, a page that stays blank: these issues are almost always temporary and resolve without losing any of your data. Follow the steps in order, stopping as soon as the display becomes correct again.

The steps to follow

1. Reload the screen

   On the web, reload the page. On iOS, switch to another tab then come back: the screen redraws.

2. Close and reopen the app

   Fully close the app then relaunch it. This solves most frozen or incomplete displays.

3. Check your connection

   An empty chart or list often comes from an unstable connection at the moment of loading. Reconnect to a reliable network and try again.

4. Update the app

   An old version can display the interface incorrectly. Install the latest update (App Store on iOS) then reopen the app.

5. Switch the theme

   If contrast makes text unreadable, open the preferences and switch between dark and light theme to refresh the display.

Still stuck? Follow the tree

On iPhone and iPad

• Swipe up from the bottom (or double-click the home button) to fully close the app before reopening it.
• Check that the screen orientation isn't locked if a view looks badly framed.
• Restart the device if several apps show anomalies; the issue then comes from the system.

Contact supportAttach a screenshot and your support ID.