Troubleshooting & contact

Solve an issue, contact support and report a bug.

19 articles

• Troubleshooting: Frequently Asked QuestionsThe app won't launch, emails not received, missing notifications: answers to the most common issues.
• FAQ: Bank synchronizationFrequently asked questions about account updates, balances, and bank consent.
• Properly prepare your support requestThe information to gather before writing to get a precise and quick response.
• Contact support or report a bugAsk your question, report an issue, or suggest an idea: here are all the ways to reach the Noryo team.
• FAQ: mobile appFrequently asked questions about the iPhone and iPad app: notifications, Face ID, widgets, and Apple Watch.
• Reconnect a bank that is stuckThe step-by-step instructions to restart a bank that no longer synchronises.
• Understanding error messagesWhat the main messages Noryo may show actually mean, and the right thing to do for each.
• Quick troubleshootingA clear overview to identify the source of an issue and resolve it yourself in just a few minutes.
• FAQ: common errorsThe most frequent error messages and blocking situations, along with the steps to follow for each.
• Fix a display issueBlank page, frozen number, misplaced element: follow these steps to restore a correct display in just a few minutes.
• What to do before contacting supportA few simple steps often resolve most issues in minutes, and prepare an effective request if you do need our help.
• FAQ: payment and subscriptionFrequently asked questions about payment, changing plans and managing your subscription.
• FAQ: sign-in and accessThe most frequently asked questions about signing in, your password and accessing your account.
• What to do if the app crashesThe simple steps to recover a slow, frozen app or one that closes on its own.
• What to do when in doubt about a transactionAn unknown transaction, a surprising amount, a duplicate: how to react calmly and in the right place.
• Check the status of the servicesHow to tell whether the issue is on your side, with your bank or a passing slowdown, and how to distinguish them in a few minutes.
• Overview of common problemsAn overview of the most common issues and the first thing to do for each, grouped by main family.
• Help and contact FAQAnswers to the most frequently asked questions about help, contact, and tracking a request.
• Solve common issuesConnection, synchronization, display: solutions to the most frequent problems, all in one place.