My bank is no longer synchronizing

A connection may stop updating when the authorization expires or the bank no longer responds. Here’s how to restart synchronization.

Updated 19 June 2026

If your transactions are no longer updating, the most common cause is an expired authorization. Follow this diagnosis to restore the connection.

Your accounts no longer update

A message invites you to reconnect Your consent has expired. Reconnect the bank to renew the authorisation.

The bank is flagged as unavailable The institution is momentarily unreachable. Try again a little later, recovery is automatic.

Only one bank is affected Start a manual sync on this institution. If nothing changes, disconnect then reconnect the bank.

All your banks are frozen Check your internet connection, then close and reopen the app.

Restarting a manual synchronization

Open bank management
On the web: Preferences then Bank. On iPhone: Accounts screen.
Tap Synchronize
Press the sync button to force an update.
Reconnect if asked
If the authorisation has expired, follow the invitation to reconnect the bank.

This is normal and risk-free

Renewing consent is a security requirement under regulations. Your transactions and settings are preserved.

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