Why a transaction is missing
A transaction shows in your bank but not in Noryo: the possible causes, what is normal, and how to bring it through.
You see a transaction in your banking app, but it does not appear in Noryo yet. This is a common situation and most often perfectly normal. Noryo displays transactions as your bank transmits them, at the pace of synchronization. This page reviews the possible causes and the right reflexes.
The most common causes
First of all, know that a missing transaction is rarely lost: it is generally on its way or awaiting confirmation.
Why a transaction can be missing
- Pending transaction
- A card payment is only confirmed by the bank after a delay. While it is pending, it may not appear as a final transaction.
- Sync delay
- The transaction arrived after the last sync. It will come through at the next update.
- Delay on the bank side
- Some banks transmit transactions with a slight lag, independent of Noryo.
- Untracked account
- The transaction concerns an account you did not include in the sharing.
A very recent transaction sometimes takes a few hours to appear, the time for the bank to confirm it and for the next sync to run.
What is normal and what is not
| Situation | Normal? |
|---|---|
| A transaction from this morning not yet visible | |
| A pending card payment not yet counted | |
| A transaction several days old still absent | — |
| No new transaction for a long time on an active account | — |
How to bring a transaction through
If you believe the transaction should already be showing, here are the steps to follow in order.
Start a manual sync
Force an update to retrieve the most recent transactions without waiting for the automatic sync.
Check the right account
Make sure the account concerned is indeed among the accounts shared with Noryo.
Wait if the transaction is pending
A transaction not yet confirmed by the bank will appear once validated.
Reconnect the bank if nothing comes through
If no more transactions arrive, your consent may have expired: reconnect the institution.
The transaction is still missing?
An expense paid in cash does not go through your bank and will therefore never come through automatically. You can add it by hand as a manual expense.
If a transaction is only late, avoid adding it manually: it would then appear twice once brought through by the bank.
If after these checks an older transaction remains untraceable, support can investigate. Sharing your support identifier, along with the date and amount, speeds up the handling.
The guide to restart a stuck synchronization.