Reconnect a bank that is stuck
The step-by-step instructions to restart a bank that no longer synchronises.
When a bank no longer updates, the cause is almost always the expiry of the consent, the authorisation you gave your bank to share your information in read-only mode. For your security, this authorisation has a limited duration. Reconnecting it takes one to two minutes and resolves the vast majority of blockers.
The confirmation happens on your bank's interface, never in Noryo. Your banking credentials are never entered in the app.
Open your bank accounts
Go to the connected banks section of the app.
Find the bank involved
It often shows a reconnection required or expired consent message.
Start the reconnection
Tap the reconnection option offered for that bank.
Confirm on your bank's interface
You are redirected to your bank to confirm your agreement, securely.
Confirm your consent
Accept the read-only sharing. No payment or transfer is ever authorised.
Start a manual synchronisation
Back in Noryo, trigger an update to retrieve your recent data.
After a reconnection, the first update may take a little longer. This is normal, let it finish.
The reconnection was not enough?
The number of connected banks depends on your plan. If you have reached the limit, free up a connection or discover a higher plan from the Subscription screen before adding a new one.
Once the bank is reconnected and synchronised, your transactions, balances and subscriptions update automatically several times a day. You can start a manual synchronisation at any time if you want the freshest data immediately.