Understanding error messages
What the main messages Noryo may show actually mean, and the right thing to do for each.
A message that appears is not always bad news. Most of the time, it simply points to an action on your side, like renewing an authorisation or waiting a few moments. This page decodes the most common messages and tells you, for each one, what to do without stress.
If you need to contact support, copy the message exactly as it appears and mention the screen you were on. This helps us get straight to the point.
Messages related to your bank connection
These are the most frequent, and almost always harmless. They concern the authorisation you granted your bank to share your information in read-only mode.
What these messages mean
- Consent expired
- The authorisation given to your bank has reached its end date, which is normal and intended for your security. Reconnect the bank to renew it.
- Bank temporarily unavailable
- Your bank's service is momentarily unreachable. Nothing to do on your side: try again a little later.
- Reconnection required
- The link with your bank needs to be re-established. Start the reconnection and confirm on your bank's interface.
- Synchronisation in progress
- Your data is being updated. Please wait, especially during the very first synchronisation, which takes a little longer.
Messages related to your account and session
To protect your account, Noryo may ask you to sign in again or confirm your identity. These messages are a good thing: they mean security is doing its job.
- Session expired: sign in again with your usual sign-up method (Apple, Google or email).
- Credentials not recognised: check that you are using the method you chose when creating your account.
- Sensitive action to confirm: some important operations require an extra confirmation, sometimes through a code received by email.
Messages related to documents
The vault accepts images (JPG, PNG, HEIC) and PDF files, up to a size limit per file. If an upload fails, the message usually points to the cause.
| Message | Likely cause | Suggested action |
|---|---|---|
| File too large | The size exceeds the per-file limit | Reduce the size or scan in standard quality |
| Format not supported | The file type is not accepted | Convert to PDF or to a JPG/PNG/HEIC image |
| Upload interrupted | Unstable connection during the upload | Check your network and try again |
Information messages not to mistake for an error
Some messages look like errors but are in fact simply information. For example, a difference between your displayed balance and your bank's almost always comes from pending transactions not yet cleared. Likewise, a feature reserved for a higher plan is not a fault: it simply invites you to discover the relevant plan from the Subscription screen.
Pending transactions on the bank side explain most differences. The balance adjusts on its own once those transactions clear.
What to do if the message persists
The message keeps coming back?
Attach a screenshot and your support ID.