Troubleshooting: Frequently Asked Questions

The application does not launch at all

Completely close the application and reopen it. Check your internet connection and install the latest update. On the web, try reloading the page or using a private window.

I am not receiving Noryo emails

Check your spam folder and the Promotions tab. Add Noryo's sending address to your contacts to ensure reliable delivery.

My notifications are not arriving on iPhone

Make sure notifications are enabled for Noryo in iOS settings, and that the relevant alerts are activated in your preferences.

How to report a bug or suggest an idea?

Use the bug report from the help center, or suggest a feature. Every feedback is read and helps us improve Noryo.

How soon does support respond?

We respond as soon as possible. To speed up the process, describe your issue precisely and provide your support ID.